12/20/2023 0 Comments Product analyst learning on the jobYou will develop a deep understanding of how our users interact with our support systems and will help reduce the amount of touchpoints needed. Support the Assistance segment: Collaborating closely with key stakeholders in Operations and Customer support.You will work embedded in one or more cross functional product teams, working closely with other data analysts, engineers, designers and product managers. ![]() ![]() You are here to establish a data-mindset and thereby to foster a culture of continuous learning and improvement. ![]() In other words, you will monitor, measure and analyze the effectiveness of your product teams’ initiatives. Newly refurbished office in an amazing location, with countless bars, restaurants and theatres right on the doorstep.As Product Analyst you will enable the Product team to make data-driven decisions.Range of wellbeing and mental health support avenues.Discount scheme including gyms and popular retailers.Insurance benefits including life assurance.Financial benefits including pension and health cash plan subscription.10% of your time dedicated to personal development.Flexible holiday scheme with the option to buy, sell or carry over up to 5 days a year.25 days annual leave plus bank holidays.Flexible working, including core hours and location flexibility.SQL knowledge including competency to write SQL queries with joins, and a desire to develop this skillset further.Ability to operate with minimal direction, adapting to the needs of stakeholders and taking on feedback.Experience with customer research, such as creating surveys or digital user testing.Ability to assimilate vast amounts of data into cohesive patterns and simple, communicable concepts.Experience working with an ecommerce or marketplace product.Experience with Looker, BigQuery or similar platforms.Confidence to lead projects and manage timelines.Excellent collaboration & teamwork skills - you learn from the people around you.Experience presenting your data & research back to stakeholders and answering questions.Excellent written and verbal communication skills, with the ability to document processes.Strong background with Google Analytics and experience using it to interrogate real data.Ability to solve problems and overcome challenges with little supervision.Highly analytical with strong critical thinking skills.Implementation and knowledge of tagging tools such as Google Analytics.Monitor and report on the performance of A/B and MVT testing site-wide.Development of data visualisation and KPI dashboards that reflect best ways to simplify data to various audiences.Work with the Product Managers, Marketing Manager, and CRM and Retention Manager to solve problems and identify trends and opportunities, as well as define metrics, goals and forecasts for new Courses projects, and monitor against these.Monitor and report on key metrics, analysing and interpreting trends to make recommendations which will inform product, marketing and strategic plans.Analyse and report on the performance of key client and Reed Courses marketing and CRM activity.Weekly reporting on the performance of the Courses site, interrogating digital customer behaviour to understand how customers are interacting with the Courses site.What will you do as a Product analyst for Reed Courses? You'll use tools such as Google Analytics, Google Optimise and Looker. No two days will be the same - depending on the needs of the business you could be supporting Product by presenting your analysis on an AB test, supporting Marketing & CRM by analysing the performance of a new email campaign, or supporting Sales by pulling data to support a key client sold product renewal. This role would suit someone with aspirations to lead their own team in the future, and a desire to develop & strengthen their mentoring and managerial skills. We're looking for a highly motivated, career focused Product Analyst seeking a fast paced and varied environment. We work with hundreds of respected learning providers to advertise over 80,000 courses in a wide range of subjects. ![]() Our mission is to help everyone achieve their goals through learning. Reed Courses is a sister company to .uk one of Britain's most established digital brands. uk Courses have an exciting opportunity to join their team as a Product analyst!
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